FAQ

General

Should the full value of the E-hotel vouchers be redeemed at once?
E-hotel vouchers can only be used for a single transaction at participating hotels and resorts, however if Cash Vouchers are purchased for a specific value, they can be redeemed at different times.
Can I purchase a physical gift voucher?
Yes, you may. Please visit our Head Office located at Cinnamon Lakeside Commercial Complex, No.117, Sir Chittampalam A Gardinar Mawatha, Colombo 02 on weekdays between 09:00a.m to 04:00p.m.
What do I do if I lose my E-hotel vouchers?
Please contact christinaw@cinnamonhotels.com for inquiries on E-hotel vouchers, and we will assist in reissuing the E-hotel vouchers.
Can E-hotel vouchers be redeemed for cash?
No, E-hotel vouchers cannot be redeemed for cash.
How can the recipient redeem his E-hotel voucher?
The recipient can redeem his E-hotel voucher by presenting an email print-out or a snapshot of the voucher, together with an official form of identification at any participating hotel or resort.
How we can utilize E-hotel vouchers?
After purchasing E-hotel vouchers, you can call our hotline 0112161161 or email christinaw@cinnamonhotels.com,  to place the reservation, once your travel dates are confirmed.
How are the E-hotel vouchers delivered?
You will receive your E-hotel vouchers via email
Do E-hotel vouchers have an expiration date?
Yes, You can locate the respective validity information on each E-hotel voucher. What currency and denominations are E-hotel vouchers available in? E-hotel vouchers are available in LKR.
What can E-hotel vouchers be used for?
E-hotel vouchers can be used for accommodation while Cash Vouchers can be used for F&B as well.
Where can I use my E-hotel vouchers?
E-hotel vouchers can be used at specified Cinnamon Hotels & Resorts properties and will be specific to the property you have purchased the voucher for.
How can I purchase E-hotel vouchers?
All E-hotel vouchers can be purchased online using a Visa or MasterCard through this online portal.
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